Team Lead – Software Training
Our department provides free hands-on training for the campus community, specializing in a wide range of software skills. We lead classroom workshops and one-on-one sessions of the latest Adobe and Microsoft software, and consult departments across campus about their software needs. We also create their own curriculum for each program that is often customized for each class.
When the Software Training department started in 2013, I was promoted from Tech Support to Team Lead of Software Training. I worked closely with the Training Coordinator to hire and train six employees. I wrote most of our employee handbook, created our training program, and developed a system to organize our tasks. I designed a template for our employees to use to create lesson plans, and instructions on how to write quality documentation. I also launched several successful marketing campaigns for our parent department, Learning & Technology Services.